Terms & Conditions

This website is owned and controlled by Browns Residential Estate Agency Sales Ltd trading as “Browns” or “Browns Residential” of Thomas & Co Accounting, 2 Holly House, Mill Street, Uppermill, Oldham, OL3 6LZ company number 13729338. If you use this website, you agree to the terms and conditions.

Copyright

All content and design of this website is the property of Browns Residential or issued under license from third-party copyright owners. You may print or download such material in electronic form for your personal, non-commercial use but may not alter or make any changes to any material that you print or download. The license to copy also does not allow incorporation of the contents or any part of this website to be present in any other work or publication in any form whatsoever.

Disclaimer

Browns Residential make every effort to ensure that all content presented on this website is accurate and complete. The information provided is indicative opposed to definitive. Therefore, we make no explicit or implicate guarantee of its accuracy and accept no responsibility for errors, inaccuracies or omissions, nor for any losses that may occur based upon reliance on its content (as far as applicable laws allow). Browns Residential may update or correct this website without any prior notice and users of such website should not omit to any action solely based upon information upon it. Browns Residential accepts no responsibility and shall not be liable for any damage to, or viruses which may infect your computer or any other property by reason of you browsing this website.

Information relating to properties marketed by Browns

You should not rely upon statements made by Browns Residential within our property particulars, verbally or in writing via any medium as being factually accurate. All information provided is given entirely without responsibility on the part of the agent and seller(s). Browns Residential endeavour to market our client’s properties in their best light, and our photographs show only certain areas of said property as they appeared at the time, they were photographer. Whilst we strive to be as accurate as possible, our floorplan dimensions are approximate only. On the rare occasion that a computer generate image (CGI) is used, this is merely to provide an indication as to how the property is set to appear aesthetically and is subject to change at any time. Any reference to planning applications, building regulations or any other consent should not be deemed as factual. It is a buyer’s responsibility to investigate as to whether these matters have been properly dealt with and that all information provided is correct. Browns Residential reserve the right to amend property particulars at any time without notice.

Complaints Procedure

Should you wish to make a formal complaint, please put this in writing to one of our founders. Upon receipt of your letter of complaint, a founder will acknowledge your letter within three working days. We will then undertake a thorough investigation and respond to you with a formal written outcome within fifteen working days from the date of receipt of your written complaint.

Please write (by letter or email) outlining the specific details of your complaint to:

Browns Residential
3 Brookside Works
1a, Local Board Road
Watford
Hertfordshire
WD17 2JP

or contact@brownsresidential.com

If you remain dissatisfied with the formal written outcome provided by Browns Residential, you can pursue with the complaint, and it will be received by another senior staff member. A second and final statement of view will be provided within fifteen working days thereafter.

Should our final statement of view not resolve the complaint in question (or more than 8 weeks has elapsed since the complaint was first made) you are entitled to seek advice from The Property Ombudsman who offer a free, independent service for dealing with unresolved disputes. The Property Ombudsman will not consider your complaint until you have partaken in Browns’ complaints procedure in full. Any referral to The Property Ombudsman must be submitted within twelve months of the date of your final statement view being provided.

Their details are as follows:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306
admin@tpos.co.uk
www.tpos.co.uk

Law

The terms and conditions concerning the usage of this website are governed by the laws of England.

Any dispute concerning use of this website will be determined exclusively by the English Courts